Case Study
HealthCore
Creating an intuitive patient portal that simplifies healthcare access and improves patient satisfaction.
Client
HealthCore Medical Group
Industry
Healthcare Technology
Services
Product Design, Patient Portal, Development
Timeline
10 weeks
Year
2025
The Challenge
HealthCore's existing patient portal was outdated and difficult to use, resulting in low adoption rates and overwhelming their support team with basic questions about appointment scheduling and medical record access.
Patients struggled with complex navigation, confusing terminology, and a booking system that made it difficult to find available appointments. The experience was particularly challenging for older patients who were less tech-savvy.
The project required balancing healthcare compliance requirements with modern UX principles, while ensuring the platform could scale across their network of 45 medical facilities.
Our Approach
We designed a patient-centric portal that makes healthcare access feel effortless, with special attention to accessibility and ease of use for all age groups.
Intuitive Navigation
We simplified the information architecture and created clear pathways to the most common tasks: booking appointments, viewing test results, and communicating with providers.
Smart Appointment Booking
The new booking system intelligently suggests appointments based on patient history, location preferences, and provider availability—making it easy to find and schedule care.
Accessibility First
Every feature was designed with WCAG AAA compliance in mind, ensuring the portal is usable by patients of all abilities and comfort levels with technology.
The Results
The new patient portal transformed how patients interact with HealthCore's services.
"Our patients love the new portal. It's intuitive, fast, and has significantly improved our operational efficiency."
Dr. Amanda Foster
Chief Medical Officer, HealthCore
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